TRACK
Every stop, from collection to the signature
Give the number to whoever is waiting — the page shows the journey and the recipient's name, and never an address or a phone number.
Track a parcel
Enter the 14-character tracking number from your confirmation email, or the reference the sender gave you.
Change where it goes
Send it to a neighbour, a safe place or a depot instead — right up until the courier is at the door.
Divert a parcelTell me when it moves
An email at every scan until it is delivered. No account, and every message carries a link to stop them.
Set up alertsSomething has gone wrong
It has not moved for two days, nobody was in, or it arrived damaged. Start here and we will pick it up.
Get helpHow tracking works here
One number, and it is ours the whole way
Every shipment gets a number
Issued the moment it is booked, and it never changes. You get it by email; the sender can forward it to whoever is waiting.
Every stop is written as it happens
Depot to depot, hand-off to hand-off. Nothing is back-filled at the end, so a gap in the journey is a real gap and worth asking about.
A courier you can call
Once it is out for delivery the page shows who has it and their working number. That is the number to ring if you are not going to be in.
Between London and Frankfurt
Seven scans, and every one of them is on the page
Questions about tracking
Contact us →My number does not find anything.
Give it an hour after booking — the number exists immediately but the first scan follows collection. If it still finds nothing, check for a transposed character and then send it to us and we will look it up by hand.
It has not moved for two days.
International shipments sit at customs, and that is the commonest cause. The journey shows where it stopped; if it has been longer than the transit time we published, ask us and we will chase it.
Can I give the number to somebody else?
Yes — the tracking page is meant to be shared. It shows the journey and the recipient name and never anybody’s address, email or phone, so forwarding it gives away nothing.
The estimated date changed.
It is an estimate and it moves with the journey — a missed flight or a customs hold pushes it. The date on the page is always the current one.
Door-to-door courier and parcel delivery across 19 countries.
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